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Support Bulletin:

In December 2023, GlobalCerts changed cloud service providers for it’s SecureTier and support infrastructure from Cloudworks/Trellance to Microsoft Azure. The public IP addresses for these have therefore changed.

Actions you may need to make:

If you are using an on-premise SecureMail Gateway, you will need to ensure that our new IP addresses are allowed to  communicate with the SMG. Please ensure your firewalls allow the following connections with your SMG(s):

1. Inbound SSH (TCP port 22) connection from 4.242.32.238 (internal.globalcerts.net)
2. Outbound connections to our new SecureTier server at 20.253.231.70. The SMG must be able to connect outbound on the following ports/protocols:
   1. UDP Port 123 (NTP)
   2. TCP+UDP Port 53 and Port 5353 (DNS/SecureTier)
3. You may remove any rules allowing connections from 63.143.4.90 (our previous support server), as well as 63.143.2.43 and 63.143.14.18 (SecureTier servers)

 

Please do not hesitate to contact us with any questions on these changes.[/vc_message][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

GlobalCerts doesn’t believe in

outsourcing customer experience.

Reach out to us and you’ll speak with a technical expert right away. No jumping through hoops only to reach someone overseas you can’t even understand. We separate ourselves from the competition with truly proactive monitoring and immediate remediation of any issues.

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Technical Support

Phone: (855) 614-2378
Email: support@globalcerts.net
Online: Open a support request online.

Also, please check out our helpful online knowledge base![/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1517369805786{background-color: #fafafa !important;}”][vc_column_text]

Sales

Please call toll free (855) 614-CERT weekdays 9AM to 6PM.
Email us at sales@globalcerts.net

Request A Quote

General question or a comment? Use the form below.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column width=”2/3″][vc_single_image image=”737″ img_size=”400×130″ css_animation=”fadeInUp” css=”.vc_custom_1517371418736{padding-left: 0px !important;}”][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/2″][vc_column_text]US Office – Headquarters
701 Palomar Airport Rd STE 300
Carlsbad, CA 92011
Phone: 1-855-614-CERT
Fax: 1-760-576-2448
info@globalcerts.net[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1517366611500{background-color: #ffffff !important;}”][vc_column_text css=”.vc_custom_1517370292909{border-radius: 2px !important;}”]

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